Returns & Exchanges
At Nomad, we want you to love your beauty routine, which is why we offer a 30-day window for returns on all skincare and cosmetic products. If a formula doesn't suit your skin, we are committed to making it right through a simple exchange or full refund.
Initiate Your Request
Visit our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all glass vials and containers are protected to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our quality team inspects the returned items, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing